---
title: How can I contact STRATA?
description: Choose how you want to connect; we are available between Monday - Friday, 8:00 a.m. – 5:00 p.m. CST. Schedule an appointment or call our phone number directly at 866-928-9394.
---
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# How can I contact STRATA?
Choose the option that works best for you. Our Client Services team is available Monday–Friday, 8:00 a.m. to 5:00 p.m. Central Time.
- **[Online](https://stag.stratatrust.com/service-request/):** Complete a service request form, and we’ll contact you at a time that’s convenient for you to discuss your needs
- **[Book a meeting](https://info.stratatrust.com/meetings/strata-meet/client-services?hsLang=en):** Schedule an appointment directly with one of our Customer Service Agents.
- **By phone:** Call us directly at 866-928-9394.
---
**Find contact information in your online account portal**
You can also access STRATA’s contact information directly through your online account portal:
- Quick View - Click on the  icon to view STRATA's email, phone number, and overnight mailing address.
- Detailed View - Click on the *STRATA Contact Us *link located at the bottom of the Home tab.
- The Contact Us link directs you to our Service Request form, which is available 24/7. Submissions are routed to our Client Services team, and we’ll respond within one business day or sooner.
- [Manage Your STRATA Account](https://knowledge.stratatrust.com/manage-your-strata-account?hsLang=en#main-content)
- [Online Account Access](https://knowledge.stratatrust.com/manage-your-strata-account?hsLang=en#online-account-access)
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- [Precious Metals Distribution - Liquidation Required](https://knowledge.stratatrust.com/distributions-withdrawals?hsLang=en#precious-metals-distribution-liquidation-required)
- [Delaware Depository](https://knowledge.stratatrust.com/distributions-withdrawals?hsLang=en#delaware-depository)
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- [Tax Considerations](https://knowledge.stratatrust.com/distributions-withdrawals?hsLang=en#tax-considerations)
- [Transfers Out](https://knowledge.stratatrust.com/distributions-withdrawals?hsLang=en#transfers-out)
- [Required Minimum Distributions (RMDs)](https://knowledge.stratatrust.com/required-minimum-distributions-rmds?hsLang=en#main-content)
- [Understanding RMDs](https://knowledge.stratatrust.com/required-minimum-distributions-rmds?hsLang=en#understanding-rmds)
- [Calculating Your RMD](https://knowledge.stratatrust.com/required-minimum-distributions-rmds?hsLang=en#calculating-your-rmd)
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- [IRS Form 5498](https://knowledge.stratatrust.com/irs-reporting?hsLang=en#irs-form-5498)
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STRATA Trust Company (“STRATA”) performs the duties of a directed (passive) custodian, and as such does not provide due diligence to third parties regarding prospective investments, platforms, sponsors, dealers or service providers. As a custodian, STRATA does not sponsor, endorse or sell any investment and is not affiliated with any investment sponsor, issuer or dealer. STRATA does not provide investment, legal or tax advice. Individuals should consult with their investment, legal or tax professionals for such services.