---
title: "Apple Mail: How do I allow emails from STRATA?"
description: Apple Mail doesn’t have the option to whitelist like some other email providers do. Instead, all you can do is mark something as “Not Junk” and it will be sent to your inbox.
---
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# Apple Mail: How do I allow emails from STRATA?
If emails are going to Junk in Apple Mail (iPhone & iPad)or you’re not receiving messages, Apple Mail is automatically filtering the sender. Apple Mail doesn’t use a traditional whitelist — instead
**Add the sender to contacts (recommended)**
1. Open the email
2. Tap the sender’s name at the top
3. Tap Create New Contact or Add to Existing Contact
4. Save
This greatly improves delivery reliability.
**Move the email out of Junk**
1. Open the Mail app
2. Tap Mailboxes
3. Select the Junk folder
4. Find the email from the sender
5. Swipe left on the message
6. Tap More
7. Tap Mark
8. Tap Mark as Not Junk
The message will move to your Inbox and Apple Mail will learn this sender is safe.
Tip: If emails still go to Junk, reply to the message once — Apple Mail treats replies as a strong trust signal.
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